Note on Total Quality management (T. Q. M.), Basic of elements of T. Q. M. Advantages and disadvantages of T. Q. M.
Total Quality Management (T. Q. M.) : A total approach to quality is the current thinking of today which is popularly called total quality management (T. Q. M.). The idea behind total quality management is to create a quality culture through 4th he organisation. The credit for pioneering the concept of total quality management should be bestowed upon W. Edward Daming of Japan, who introduce this physiology in Japan over four decaded ago gradually the concept the attention of industrialist all over the world including India. Total Quality management can be defined as in the following ways. Total quality Management is philosophy that believes in a company wide responsibilities towards quality via-fastering a quality culture through out the organisation of work of all employees with a view to belt meeting the requirements of customers. Elements of Total quality management : 1. Meeting customers requirement : Customers satisfaction is the key